Cookie Policy
Last modified on: 23 May 2025
This Cookie Policy explains how HAIR LABS AI LTD (“HairLabs”, “we”, “our”, or “us”) uses cookies and similar technologies on our website www.hairlabs.ai (the “Site”). It outlines what cookies are, what types we use, their purposes, how long they are stored, and how you can manage your preferences.
By using our website, you consent to the use of cookies in accordance with this policy, unless you withdraw or modify your preferences via our cookie management tool or browser settings.
1. What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They help the website remember your actions and preferences (such as login, language, and region) over a period of time to improve your browsing experience.
Cookies may be:
- First-party cookies – set by HairLabs directly.
- Third-party cookies – set by third parties such as analytics or advertising providers.
2. Types of Cookies We Use
We use the following categories of cookies:
a) Strictly Necessary Cookies
Essential for the operation of our Site. These cookies allow you to navigate the website, use secure areas, and make purchases. They do not require your consent.
Examples:
- Shopify checkout & cart functionality.
- Cookie banner consent storage.
b) Performance & Analytics Cookies
These cookies collect information on how visitors use the Site, including the most visited pages and error reports. We use this information to improve website performance and usability.
Examples:
- Google Analytics.
- Meta Pixel.
- Klaviyo analytics.
- TripleWhale pixel tracking.
c) Functionality Cookies
These enable the Site to remember your preferences (e.g. language, region, or login state) and provide personalised features.
Examples:
- Persistent login session tokens.
- Shopify storefront display preferences.
d) Targeting & Advertising Cookies
These cookies track your browsing behaviour and may be used to deliver personalised ads across other platforms or websites. They also help us measure the performance of marketing campaigns.
Examples:
- Facebook/Meta Ads.
- Google Ads (including remarketing tags).
- Klaviyo (email behaviour tracking).
3. Cookie Duration
| Type | Duration |
|---|---|
| Session Cookies | Temporary, deleted when browser closes |
| Persistent Cookies | Remain until expiry date or manual deletion |
Specific expiration durations vary by cookie and can be viewed via your browser settings or our cookie banner preferences panel.
4. Managing or Withdrawing Consent
You may disable or block cookies in your browser. Please refer to your browser’s help section for details.
Note: Disabling strictly necessary cookies may affect core functionality such as checkout, login, or site navigation.
5. Third-Party Cookies & Services
We partner with several third-party platforms who may use cookies on our behalf or for their own purposes:
| Service | Purpose |
|---|---|
| Google Analytics | Site usage statistics |
| Meta / Facebook | Advertising & retargeting |
| Klaviyo | Email marketing, user engagement tracking |
| Shopify | Platform operation & session management |
| TripleWhale | Advertising attribution & analytics |
Please review their respective privacy policies for more details. We do not control third-party cookies, but you may manage them via your browser or our cookie banner.
6. Continued Use of Our Site
By continuing to browse our Site after being presented with the cookie banner, or by accepting non-essential cookies, you consent to the placement and use of cookies as outlined in this policy.
You may withdraw consent at any time through the cookie settings panel or by clearing cookies in your browser.
7. Further Information
For more details on how we process your personal data, your rights, and how we protect your information, please refer to our Privacy Policy.
8. Contact Us
For questions regarding our use of cookies or this Cookie Policy, please contact:
HAIR LABS AI LTD
96 Kensington High Street
London, England, W8 4SG
Email: concierge@hairlabs.ai
Phone: +44 (0)203 7272 691